How quickly do you reply?
We usually respond to messages and emails within 24 hours.
Can I change my shipping address?
Please contact us as soon as possible with your name and order number. We’ll do our best to update it before your order ships, but changes may not be possible after shipment.
How long does order processing take?
Orders are processed within 1–3 business days.
How long does delivery take?
Delivery times may vary due to holidays, shipping carrier delays, or other circumstances beyond our control. You’ll receive tracking information once your order has shipped.
Will my order arrive in one package?
Some orders may arrive in separate packages, depending on the items in your order.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking information.
What if my tracking number isn’t working?
Tracking information may take some time to update after shipment. If it still doesn’t work, contact us and we’ll be happy to help.
What if my order is damaged, incorrect, or missing an item?
Please contact us as soon as possible with your name and order number, and we’ll review the issue and assist you.
What if an item is out of stock?
If an item becomes unavailable, we’ll contact you with an update or provide a refund when necessary.
How can I contact you?
Email us at: info@shoppethaven.com. We’ll be happy to help!